1. Definitions

• App: The airpay capital digital lending mobile application
• User: Any individual or entity who downloads, accesses, or uses the App.
• KYC: Know Your Customer requirements as mandated by applicable regulatory authorities
• RE (Regulated Entity): As defined by RBI, including banks, NBFCs
• DLA (Digital Lending App): The airpay capital App facilitating digital lending services[1][2].
• LSP (Lending Service Provider): Any third-party entity engaged by the Company for credit facilitation as per RBI guidelines.
• Laws: All laws, rules, and regulations applicable in India, including RBI Digital Lending Directions,

2. Eligibility and Acceptance

By using the App, you confirm that you are at least 18 years of age, legally competent, and have read, understood, and accepted these Terms and Conditions

3. Services Offered

airpay capital provides digital lending services, including loan origination, processing, disbursal, and repayment facilitation through the App, in compliance with RBI guidelines.

4. User Obligations

• Provide accurate, complete, and up-to-date information during registration and KYC.
• Maintain confidentiality of login credentials.
• Use the App only for lawful purposes.

5. Loan Process and Disbursal

• All loan applications are subject to credit assessment and approval by the Company.
• Loan disbursal and repayment will be executed only through regulated banking channels
• No automatic increase in credit limit will occur; any enhancement will require explicit user consent.

6. Fees, Charges, and Interest

• All applicable fees, charges, and interest rates will be transparently disclosed prior to loan sanction[3][2]
• Loan disbursal and repayment will be executed only through regulated banking channels

7. Cooling-Off Period and Prepayment

• Users are entitled to a minimum cooling-off period of one day for all loans, regardless of tenor, as per RBI Digital Lending Directions, 2025.
• Prepayment of loans is permitted without penalty unless otherwise disclosed.

8. Data Privacy and Security

• User data will be collected, processed, and stored in accordance with the Digital Personal Data Protection Act, 2023, and RBI guidelines.
• Data will not be shared with third parties without user consent, except as required by law or regulatory authorities.
• The Company implements robust security measures to protect user data.

9. Transparency and Disclosures

• All terms, conditions, fees, and charges are disclosed upfront.
• The Company will publish on its website and App the details of all LSPs, DLAs, and customer care contacts as mandated by RBI.
• Users will receive a Key Fact Statement (KFS) before loan disbursal, summarizing the essential terms and conditions.

10. Grievance Redressal

• Users may contact the Company’s grievance redressal officer via the contact details provided in the App and on the website.
• Grievances will be acknowledged within 48 hours and resolved within 30 days, as per RBI norms.
• Unresolved complaints may be escalated to the RBI Ombudsman

11. Prohibited Activities

• Misuse of the App, fraudulent activity, or violation of laws is strictly prohibited.
• The Company reserves the right to suspend or terminate access for violations.

12. Third-Party Links and Content

• The App may contain links to third-party websites or content. The Company does not endorse or take responsibility for third-party content.

13. Intellectual Property

• All content, trademarks, and intellectual property on the App are owned by or licensed to the Company. Unauthorized use is prohibited.

14. Limitation of Liability

• The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the App.

15. Amendments

• The Company may modify these Terms and Conditions at any time. Continued use of the App constitutes acceptance of the revised terms.

16. Governing Law and Jurisdiction

• These Terms are governed by Indian law. Disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with the exclusive jurisdiction of Mumbai courts.

17. Compliance with RBI Digital Lending Directions, 2025

• The Company undertakes to comply with all applicable provisions of the RBI Digital Lending Directions, 2025, including but not limited to:

• Registration and reporting of the App as a DLA with the RBI.
• Disclosure of all LSP and DLA relationships.
• Ensuring all loan servicing, repayments, and collections are routed through regulated entities only.
• Adhering to enhanced customer protection, transparency, and data privacy obligations.
• Providing a public directory of the App and related disclosures as per RBI requirements.

18. Contact Information