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Last Updated: 20th May 2026
These Terms and Conditions govern your access to and use of the airpay capital digital lending application ("App") operated by Airpay Payment Services Private Limited ("Company", "we", "us", or "our"), acting in the capacity of a Lending Service Provider (LSP) in association with Regulated Entities (REs) such as banks and Non-Banking Financial Companies (NBFCs).
By accessing, downloading, or using the App, You (“User”, “Borrower”, “you”, or “your”) agree to be legally bound by these Terms and Conditions, the Company’s Privacy Policy, and all applicable laws and regulations, including but not limited to the Reserve Bank of India (RBI) Digital Lending Directions, 2025, and the Digital Personal Data Protection Act, 2023.
You represent and warrant that you are at least 18 years of age, possess the legal capacity to enter into a valid and binding agreement under applicable law, and have read, understood, and agreed to be bound by these Terms and Conditions.
The Company operates as a facilitator and does not itself extend credit. All loans are originated, approved, and disbursed exclusively by the respective Regulated Entity. The Company’s role is limited to providing technology and support services in connection with the lending process.
All disbursals and repayments shall be executed exclusively between the bank account of the RE and the bank account of the Borrower through regulated channels.
The Company collects and processes Personal Data strictly on a need-based basis and only upon obtaining the User’s Explicit Consent. All consent collected is recorded and auditable.
The Company may collect identity information, KYC details, financial data (including bank statements or Account Aggregator data), contact details, and limited technical data necessary for service delivery.
The App shall not access or collect the User’s contacts, call logs, SMS data, or stored files/media unless explicitly required and consented to. The App shall not access telephony functions.
Access to device resources such as camera, microphone, or location shall be:
The User shall have the right to:
The Company may share User data with Regulated Entities, credit information companies (such as CIBIL), KYC verification agencies, Account Aggregator frameworks, subsidiaries affiliates and other authorised service providers strictly for facilitating lending services.
Separate Explicit Consent shall be obtained for:
A list of all such third parties shall be made available on the App and/or the Company’s website.
All Personal Data shall be stored on servers located within India in compliance with applicable law.
Data shall be retained only for as long as necessary to fulfill legal and business obligations and shall be securely deleted or anonymised thereafter.
The Company implements appropriate technical and organisational measures including encryption, access controls, and monitoring systems to safeguard data.
In the event of a data breach, the Company shall take prompt remedial measures and notify affected users and authorities as required by law.
No biometric data shall be collected or stored unless explicitly permitted under applicable regulations.
The Company’s Privacy Policy forms an integral part of these Terms and Conditions and is accessible via the App and website. It provides detailed disclosures regarding data collection, usage, storage, sharing, and user rights.
All loan applications are subject to evaluation and approval by the Regulated Entity. A Key Fact Statement (KFS) shall be provided prior to disbursal.
No loan shall be disbursed without the Borrower’s explicit acceptance of applicable terms. There shall be no automatic enhancement of credit limits without explicit consent.
All applicable fees, charges, and interest rates, including the Annual Percentage Rate (APR), shall be disclosed clearly and transparently prior to loan sanction. The Company shall not levy any undisclosed charges.
A minimum cooling-off period of one (1) day shall be provided during which the Borrower may exit the loan upon payment of principal and proportionate charges.
Prepayment shall be permitted in accordance with the terms disclosed in the KFS.
The following information shall be prominently available on the App and website:
The User agrees to provide accurate and complete information, maintain the confidentiality of login credentials, and use the App strictly in compliance with applicable law.
Users shall not engage in fraudulent activity, misrepresentation, or misuse of the App. The Company reserves the right to suspend or terminate access upon violation of these Terms.
All intellectual property rights in the App and its contents are owned by or licensed to the Company. Unauthorised use is strictly prohibited.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from use of the App, except where such liability cannot be excluded under applicable law.
Users may address grievances through:
Email: capitalsupport@airpay.co.in
Phone: 020 69110333 (Monday to Saturday, 9:00 AM – 7:00 PM)
Complaints shall be acknowledged within 48 hours and resolved within 30 days. Users may escalate unresolved complaints to the RBI Ombudsman.
The Company reserves the right to amend these Terms and Conditions at any time. Continued use of the App shall constitute acceptance of such amendments.
These Terms and Conditions shall be governed by the laws of India. Any disputes shall be resolved in accordance with the Arbitration and Conciliation Act, 1996, with exclusive jurisdiction of courts located in Mumbai.
The Company affirms compliance with all applicable provisions of the RBI Digital Lending Directions, including transparent disclosures, consent-based data practices, fair conduct, and engagement as an authorised LSP.
For assistance or queries:
Email: capitalsupport@airpay.co.in
Phone: 020 69110333 (Monday to Saturday, 9:00 AM to 7:00 PM).
By accessing, downloading, registering on, or using the App, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
You further acknowledge that you have read and understood the Company’s Privacy Policy and consent to the collection, processing, storage, and sharing of your Personal Data in accordance with the Company’s Privacy Policy and applicable laws.